1.  We’ve gone paperless! To create your return, you must simply log into your account, click into the order you want to return, and select ‘return’, or if you checked out as a guest, use your guest link here to create your return request.

2.  Once your return has been authorised, you will receive an email to our Royal Mail portal where you can enter your order number starting with ‘A3000’ to get your pre-paid returns label. Be sure to return your item(s) in its original packaging. When on the Royal Mail Portal, you can choose from three return options;

Free Collection (No Printer Required):

Book a collection from your doorstep, office, or safeplace. Royal Mail will bring the label to you, meaning you won’t need to print.

Drop off your item (No Printer Required):

If you don’t have a printer, you can still drop off your parcel at your local Post Office or Royal Mail Delivery Office by generating a QR code.

Drop off your item (Printer Required):

If you do have a printer, you can generate a label and attach it to your parcel and drop it off at your local Post Office, Royal Mail Delivery Office.

Personalised Products

Personalised A Littles, including Create Your Own ‘A Little’ Bracelets and Photocards, cannot be returned unless faulty, due to the bespoke nature of these products.